Returns and Refunds

General

30 Day Returns

We will not issue a refund before we receive images of the product so we can verify the condition and chief complaints are legitimate.

Wazz cant accept returns from any used product.
If you have received a defective product please let us know as soon as possible by emailing us at wazz@wazz.co with details of the defect. Any claim must be made before 30 days from receival of the product. 

We have a 30-day returns policy, which means you have 30 days after receiving your item to request returns for damaged or faulty items. 

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. If the product meets the above requirements Wazz will provide free shipping for returns, a partial or whole refund.

To start a return, you can contact us at wazz@wazz.co. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at wazz@wazz.co

We will not return or refund claims of:

Claims stating the internal volume is inadequate for one use.

The Thirsty Goose holds 1.3L or 43.9 oz. The average operational human bladder will hold up to 1L or 33oz at its upper extremes.

Return request due to a change of mind post purchase, unwanted gift or other similar request. 

Wazz will require images of the unopened packaging as a proof to ensure all returns are in the same condition and sanatary state as when it left the warehouse. If the item is unopened in its original packaging Wazz inc may create a return slip and email to customer. The customer will pay for the cost of return shipping and the money captured during the purchase of the product will be released back to the customer upon the products arrival to the warehouse. If both parties agree, instead of refunding the full amount. We will refund the amount paid less the cost of return shipping. This way we can produce the return label and issue your refund immediately. Be advised shipping within the USA will cost between $14-$17 USD.

Further to the above paragraph, if the product is to be accepted as a return it must be unopened and in its original packaging. This helps us to ensure that each customer receives a sanitary, sterile item.

Damages and issues

Wazz takes all appropriate measures to ensure your product arrives undamaged, however cannot ensure appropriate measures are taken by all freight and delivery providers. Wazz inc may refund, partial refund or replace a product if the function of the product is compromised. If a product is deemed to be heavily damaged in transit Wazz may perform a refund, partial refund or replace the product. Wazz may conduct a refund, partial refund or replace a product on a case by case basis for products deemed to be lightly to moderately damaged in transit. 

Exchanges


The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds


We will notify you once your approved for a refund. You’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

See Buy Now for more details on the stats of the Thirsty Goose